Fiber Sales Certification
Answer all questions to unlock your onboarding. You need 80% or higher to pass. This is open note — take your time.
Do customers get free installation?
Customer says: "I have 5G Home Internet and it works great. Why do I need a physical wire?"
Point out that 5G signals are affected by weather, trees, and tower congestion. Fiber is a dedicated physical light-path that never congests.
Explain that 5G will be shut down once 6G comes out.
Tell them 5G waves are harmful to their health.
What is the core material of a fiber-optic cable?
Why is "shared bandwidth" a problem on Cable that Fiber avoids?
Fiber uses different colors of light for every person in the house.
Cable users on the same street share a single loop — if everyone streams at 7 PM, everyone's speed drops. Fiber provides a dedicated path.
Fiber cables are thicker and can hold more data at once.
A customer is worried about peak hour slowdowns. How does Fiber solve this?
Fiber uses a dedicated line so you aren't sharing bandwidth with the whole block.
Fiber speeds up when more people use it.
Fiber comes with a free signal booster.
Why is Fiber more reliable in bad weather?
Glass strands are immune to electromagnetic interference and power surges.
Fiber cables are made of waterproof rubber.
The light in the cables keeps them from freezing.
Is Fiber better than Coaxial Cable?
Customer says: "I already have a 1 Gig plan with my cable provider for less. Why switch?"
Ask them to check their upload speed. Cable is asymmetric — slow uploads. Fiber is symmetrical, which is vital for Zoom calls and cloud backups.
Tell them cable is going to be phased out by the government next year.
Agree that their price is better and offer to match it.
What is the hero feature of Fiber for a family with 4 kids all gaming or doing remote school at once?
Symmetrical upload speeds — everyone can send high-def video simultaneously without crashing the network.
What does "symmetrical speeds" mean?
Upload and download speeds are the same.
Upload speed is higher than download.
Download speed is higher than upload.
✓
You passed!
Certified. Let's get you onboarded.
You passed the Fiber Sales Certification. You're cleared to begin your onboarding. Click below to continue.
✗
You did not pass
Review the training and try again.
You need 80% or higher to pass. Review the Mastering Fiber Sales guide then retake the quiz.